Terms & Conditions

Last updated: 11 October 2026

Introduction

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with SmartWash mobile car cleaning service operated by The SmartWash Ltd ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our service. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms.

Service Description

SmartWash provides mobile car cleaning and detailing services at locations specified by the customer. Our services include but are not limited to:

Exterior car washing and cleaning
Interior car cleaning and vacuuming
Car detailing services
Paint protection and restoration
Specialized cleaning treatments

Booking and Payment

All bookings must be made through our official website or authorized booking platforms. Payment is required at the time of service completion unless otherwise agreed upon in writing.

We accept various payment methods including credit cards, debit cards, and digital payment platforms. All prices are inclusive of VAT where applicable.

Customer Responsibilities

Customers are responsible for:

Providing accurate information about the vehicle and location
Ensuring safe and legal parking for our service vehicle
Removing all personal items from the vehicle before service
Providing access to water and electricity where required
Being present or available during the service appointment

Limitation of Liability

If there is ever damage to your vehicle that is caused by our technician during your SmartWash service, we will work with you to ensure that it is taken care of.

Responsibility for any maintenance issues present in your vehicle prior to a SmartWash service, such as jammed windows and cracked windshields will not be taken.

SmartWash shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our maximum liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

Cancellation Policy

Cancellations can be made up to 48 hours before the service. Any cancellations made after this time will result in you losing your deposit.

Subscriptions

If you choose a recurring wash (for example fortnightly, monthly or quarterly), you are taking out a subscription. Payment for each wash is taken automatically in advance at the frequency you select, at the subscription price shown when you sign up.

Minimum commitment. Subscriptions run for a minimum of 3 washes. After your third wash, your subscription continues on a rolling basis until you cancel.

Cooling-off period. You may cancel your subscription for any reason within 14 days of signing up by contacting us, and we will refund any payment for washes not yet carried out.

Cancelling after the minimum. Once you have had your first 3 washes, you can cancel at any time before your next payment date. Cancellation takes effect from your next payment date.

Weather Policy

We recommend avoiding booking on days that it is scheduled to rain however we have equipment to allow us to carry out the service in light rain should it start to rain during the time of your booking.

In the event of sub-freezing temperatures, severe storms, excessive wind, heat, rain, or hail, will continue services in covered areas e.g. garages, underground parking, etc. If no covered areas are available, the technicians necessary to reschedule to find a more convenient time.

SmartWash Service Guarantee

The SmartWash promise is to leave every customer satisfied with a clean vehicle. If you are disappointed with your service, we want to make it right as soon as possible. Call 07951 506018 and a member of our Customer Care team will promptly work with you to find the best solution, beginning with a complimentary "make-good" service valid up to 30 days from the offer date.

Intellectual Property

The SmartWash name, logo, and all related names, logos, product and service names, designs and slogans are trademarks of The SmartWash Ltd or its affiliates or licensors.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.